Recognizing ‘Excellence as Standard’
Author: Michelle Wilson
Offline Marketing Manager and Customer Experience Champion
Date of publication: 05.10.23
At Analox, when it comes to our customers, we believe in ‘excellence as standard’. As part of this year’s (2023) National Customer Service week, we recently hosted our People’s Choice Awards which helps to recognize and celebrate team members’ outstanding contributions to customer service, both internal and external.
The 2023 CX winners were announced to a full Stokesley HQ on Monday, with help from the promise of a very tasty finger buffet afterwards. Thanks to Bertie’s Bakes for putting on a great spread!
The awards and the time devoted to enhancing CX (Customer Experience) at Analox serve as evidence of Analox’s dedication to upholding our values, and we remain committed to advancing this effort in 2024. So without further ado, here are our 2023 award winners…
2023 CX Award Winners are:
🏆 Service Excellence Ambassador Award
Lucy – Production Planner
Representing a commitment to service excellence. Lucy is a dynamic force at Analox, full of ideas and positivity and a total all rounder when it comes to displaying the Analox Values.
🏆 Lifetime Achievement in Customer Excellence Award
Paul – Systems Engineer
A special award for a long-serving employee with a consistent track record of excellence. Paul has high standards which he is happy to hold himself and others accountable to – but always in a helpful way.
🏆 Collaborative Champion Award
Debbie – Production Operative
Recognizing the individual who excels in promoting collaboration and a positive atmosphere within the team. Debbie is a positive person who goes above and beyond wherever she can. Her multitasking ability is second to none, often referred to as octopus arms as she can juggle a lot of tasks playing a pivotal part in the production team
🏆 Total Customer Commitment Award
Nathan – System Architect
Awarded to those who demonstrate an unwavering commitment to the satisfaction of all customers. From bespoke project work to delivering white papers Nathan is a formidable character who offers unwavering assistance to all his customers.
🏆 Problem Solving Dynamo
Shane – Trainee Aftersales and Service Technician
Awarded to the team member who consistently resolves customer issues. Determined and focussed, Shane is a keen team player who has a positive and pragmatic outlook in all of his work.
🏆 Internal Customer Advocate Award
David – IT Helpdesk Support
Recognizing those who excel in serving colleagues and internal teams. David is happy and personable and always solves any OT queries with a smile on his face.
🏆 Client Satisfaction Hero Award
Georgia – Sales Executive
Awarded to the staff member who consistently ensures high levels of customer satisfaction. Georgia is always dynamic in her role, going above and beyond what her customers ask for, she is always there with a helping hand and a smile.
🏆 Values Driven Leader Award
Chris – Hardware Team Lead
For the manager who leads by example and embodies the organization’s core values. Chris displays excellent people management skills and always does the right thing as a manager.
🏆 Going the Extra Mile Award
Theresa – Sales Account Executive
For those who consistently go above and beyond expectations. Theresa is a positive driving force between the UK and US teams. Solution driven, she is always willing to go the extra mile to help her colleagues and her customers.
🏆 Customer Service Superstar Award
Our final award, the Customer Service Superstar, was voted for by the Analox Team. They were asked to vote for the person who displays all of the qualities for excellent customer support, and this year’s winner is ………. Tony! Tony, our Product and Process Support Engineer, works within the Production Team and some of the feedback received from his nominations included:
- He always resolves my queries in a friendly and timely manner
- Consistently achieves a high standard of work regardless of the task
- Always willing to drop what he is doing to help around the business
- Proactively looks for solutions
- Helps to ease processes
Some amazing feedback for this year’s worthy winner 👏🏆
If you would like to work at a company that prioritizes customer excellence and awards those who do, then head over to our careers page!